Hope Residents' Hub
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Hope Residents' Hub *
A welcome from Lisa
Welcome to Hope Housing. I’m Lisa, Director of Services, and I’m delighted to welcome you to our community.
Moving somewhere new can feel overwhelming, but you don’t have to work everything out on your own. Your support worker and the wider Hope team are here to help you settle in, answer your questions and work with you towards your goals, one step at a time.
At the heart of what we do is the Hope Support Model™, which brings together support for your wellbeing, recovery, practical skills and future independence. This includes one-to-one support, counselling, health and wellbeing activities, learning and volunteering opportunities, and personal development workshops led by me. Together, we’ll explore what matters to you and help you build on your strengths at a pace that’s right for you. I’m looking forward to seeing you at the personal development workshops and working with you there.
This Residents’ Hub brings together useful information about life at Hope, including activities, support and opportunities to try something new.
We want you to feel safe, listened to and part of our community. If you’re unsure about anything, please ask—no question is too small.
I look forward to getting to know you.
Lisa Everett
Director of Services / Counsellor
Lisa Everett
Director of Services / Counsellor 07980813412 lisa@hopehts.com
Meet your support team
Our support team is here to help you settle in, work towards your goals and deal with any concerns you may have. Find the right member of staff below and email them whenever you need advice, guidance or support.
Sam Hull
Support Worker
Ralphael Ijeoma
Support Worker
James Cooper
Health and Wellbeing Coach
Tamara Crow
Support Worker
Nicky White
Support Worker
Nelida Evans
Education & Training Support WorkerThere is always something happening at Hope! Our weekly programme includes wellbeing walks, cooking, exercise, games, personal development, music and social activities. These sessions are a great way to learn new skills, improve your health and wellbeing, meet other residents and enjoy being part of the Hope community.
Select a day below to see what’s happening.
Weekly activities and groups
Report a Repair
Use this form to tell us about a repair or maintenance problem in your room or a shared area. Please give us as much information as possible and include a photograph if you can.
Is anyone in immediate danger?
Do not use this form. Contact a member of staff or the emergency services immediately.
Report a Repair or Maintenance Issue
Emergency
Immediate danger, serious flooding, fire, exposed electrics or a strong smell of gas. Contact staff immediately and follow the emergency instructions for your property.
Urgent
No heating or hot water, a serious leak, unsafe door or window, blocked toilet, or another issue affecting health and safety.
Routine
Dripping taps, damaged furniture, minor decorating issues or repairs that do not present an immediate risk.
What happens next?
Your repair is reported and recorded.
The maintenance team reviews the problem.
You will be told when someone is attending.
The repair is completed or further work is arranged.
You can tell your support worker if the problem continues.
Please do not attempt electrical, gas, plumbing or structural repairs yourself.
Here you can find helpful information about your rights, responsibilities, support and everyday life at Hope. Select a section below to learn more about what you can expect during your time with us.
Your Rights, Responsibilities and Life at Hope Housing
Your Support and Rights
Keeping You Safe
Living at Hope
Getting Help and Moving On
Have Your Say
Your views matter to us. Whether you would like to share a positive experience, suggest an improvement or raise a concern, we want to hear from you. Giving feedback or making a complaint will not negatively affect your accommodation or support.
