Housing: 01202 312231
Fundraising: 01202 556272

Meet the team at Hope Housing

We are a local small charity making a BIG impact. We are helping hundreds of vulnerable, homeless people rebuild their lives, supporting them to live happy independent, fulfilled lives once more.

Meet the staff that help it all happen!

Julie Berti, CEO & Co Founder

Julie and her father, David Botterill, founded Hope HTS in in 2009.

Julie had a very successful career spanning 10 years as a Chartered Management Accountant for large PLC’s prior to setting up her own Accountancy Practice with two other partners in Bournemouth in 2001. After growing the practice and then merging with another, Julie decided it was time for something new.  Julie joined forces with her father, David Botterill, in 2009 and together they set up the charity in January 2009.

Julie has spent the last 10 years developing her skills in housing management and governance. Under her guidance, the charity has grown to its current size with a strategic plan that the board and CEO can carry forward to the future.

Julie lives in Bournemouth with her husband and two children and loves walking her dogs, enjoying good food and gardening.

When asked what motivates her at work, Julie said: “No day has ever been the same and working with our residents and my team are what inspires me every day to continue our work”.

Karen Roberts, Finance director

Karen joined Hope in January 2021 as the Finance Director.  She qualified In CIMA as a chartered management accountant in 1998.  Her diverse career in finance has spanned more 30 years gaining experience in the NHS, Manufacturing, Practice and Media, as well as being a partner in an Accountancy Practice.  Her vision is to bring her experiences and knowledge from the different sectors she has worked in to Hope Housing so that it can benefit from cost savings made by automating procedures and operating more efficiently – these savings can then be ploughed back into the Charity.   


On a personal note, Karen and her daughter and dog moved back to Bournemouth area in 2021 after being in Bristol for 15 years.  She is passionate about reducing homelessness and is proud to work for Hope, doing whatever she can to help our residents transform their lives for the future and raise the profile of homelessness as a whole.

Lisa Everett, Support Manager

Lisa heads up the Support Team at Hope, having been at Hope for ten years, supporting the homeless and vulnerable on a daily basis.

Lisa was a nursery nurse running her own day nursery for 18 years, before going to Southampton University to retrain as a qualified counsellor. Lisa is a highly experienced counsellor, working on a daily basis with those struggling with mental health and substance misuse issues. She is also qualified in bereavement and has worked for Cruse Counselling with bereaved clients. She also counselled in a local school for 5 years, working with children with learning and behaviour difficulties.

Lisa is a published author; her counselling experiences at Hope Housing and in school inspired her to create “The Repairables”, a collection of books for children, helping to understand their feelings. Lisa also provides affordable private counselling for children and adults in the community.

Lisa is a single mum of three and enjoys writing, walking and spending time with family and friends.

I love my job working with vulnerable people – no day is ever the same and I love meeting and supporting the varied, irreplaceable characters that I meet.

Mariam Osman, Funding Manager

Mariam Osman As a Funding Manager, my role involves translating ideas relevant to our aim into bids and business cases, and submitting/presenting them to funders.

I have over fifteen years of experience in the charity sector especially in fundraising. I have been very fortunate to have the experience of exploring the majority of fundraising revenues in my career. I have been on both sides of fundraising from raising fund to giving funds. 

Mark Moffett, Maintenance Manager

Mark joined Hope Housing 8 years ago and takes his role as maintenance manager very seriously. It means he is responsible and make sure that everything works! 

He joined the charity as a resident and knows exactly the value of the support and service Hope provides.  

Caroline Taylor, Shop Manager

Caroline has worked in the charity sector for many years. Caroline joined Hope & More in 2021 & has managed our Hope & More charity shop in Bournemouth, Dorset ever since!

She enjoys the interaction with those popping into the shop, but most importantly to helping raise funds for the most vulnerable in society. She does her work with joy and does it in memory of her father, who helped everyone his whole life.

Meg Eenkhoorn, Executive PA

Meg has a background of PA, Office and Managerial roles across the last 12 years.  Joining Hope in July 2023, Meg's role will be working alongside our Chief Executive - Julie Berti and supporting Hope Housing with various different aspects from Fundraising, HR, Social Media & Marketing to residential property management.  We are excited to see what she will bring to Hope moving forward.

Chantal Potgieter, Business Support

Chantal joined Hope Housing in March 2022 and performs her role as Business Support Officer with joy. She is by profession a Youth and Community practitioner and have more than 15 years experience in community projects and non-profit organizations. Chantal enjoys listening to the stories of the Hope residents and most importantly supports Hope staff in helping the residents to self-reliance. 

Clare Ody, Receptionist

Clare joined Hope Housing in October 2022 as our part-time receptionist. 

Clare has vast and varied administrative experience working for Dorset County Council, Poole Council and BCP Council. Her skillset and determination for her role means she can head the reception of Hope Housing as well as be on hand for any resident or visitor enquiries. 

Sam Hull, Support Worker

Sam joined the Hope team recently as Support Worker. She has her NVQ 2-3 in Health Social Care. 

Sam worked within the elderly care sector as team leader for 30 years and is equally excited to take on the new role of Support Worker.  

She enjoys the change and playing her part to help Hope Housing residents with their recovery.   

Glynn Hannam, Support Worker

Meet Glynn, originally living at Hope Housing after personal struggles in his life and within himself. Hope Housing supported Glynn in battling his issues and with valuable support, guidance and direction it led to Glynn applying to our maintenance team as a volunteer. After some time, Hope Housing offered Glynn a full time position as a valued member of the maintenance team and since this time Glynn has now transferred to the support team. Glynn now works across both departments offering current residents support as well as assisting the maintenance team with our residential properties. We are very proud of how far Glynn has come and continue to watch him thrive daily.

Thomas Reddington, Benefits Officer

Tom is the font of all knowledge here at Hope and is responsible for a LOT of behind-the-scenes activity, including managing residents' housing benefit claims, assisting the Support Manager in her duties and also making sure our database meets ISO 9001:2015 standards.