Meet The Hope Housing Team

Leadership & Governance

Julie Berti

CEO & Co Founder
Julie and her father, David Botterill, founded Hope HTS in in 2009.
Julie has spent the last 15 years developing her skills in housing management and governance. Under her guidance, the charity has grown to its current size with a strategic plan that the board and CEO can carry forward to the future.

Julie lives in Bournemouth with her husband and two children and loves walking her dogs, enjoying good food and gardening.
When asked what motivates her at work, Julie said: “No day has ever been the same and working with our residents and my team are what inspires me every day to continue our work”.
Lisa Everett

Director of Services/Counsellor
Lisa oversees the day-to-day running of Hope Housing, leading the support team and ensuring high-quality services for residents. Having been part of Hope Housing for 17 years, she brings extensive experience in supporting vulnerable individuals and guiding staff to deliver positive outcomes.
Before joining Hope Housing, Lisa worked as a nursery nurse and ran her own day nursery for 18 years. She later retrained at Southampton University as a qualified counsellor and is highly experienced in supporting people with mental health and substance misuse challenges. Lisa is also qualified in bereavement counselling, having worked with Cruse Bereavement Care, and spent five years counselling in a local school supporting children with learning and behavioural difficulties.
Garth Underhill

Chairman of the Board
Garth has been a dedicated part of Hope Housing for many years and plays an important leadership role as Chairman of the Board, overseeing the work of the trustees and helping provide strategic guidance to support the organisation’s continued development.
As Chair, he works closely with the leadership team and board to help ensure the charity remains focused on its mission, values, and long-term direction, providing governance and support that strengthens the organisation’s future.
Alongside his governance role, Garth is also actively involved in the day-to-day life of Hope Housing and is a familiar presence each Monday through the bike workshop he runs for residents and the wider community. Through restoring and selling bikes, the project provides practical opportunities, encourages engagement, and helps generate support for the charity.
His hands-on approach, long-standing commitment, and genuine passion for Hope Housing continue to make a valuable difference across both the organisation and the community.

Support & Wellbeing Team

Sam Hull

Support Worker
Sam has been a valued member of the Hope Housing team since joining as a Support Worker in 2022, bringing a wealth of experience, compassion, and commitment to her role.
With an NVQ Level 3 in Health and Social Care and over 30 years of experience as a team leader within the elderly care sector, Sam offers extensive practical knowledge and a calm, supportive approach when working with residents. Her background has equipped her with strong skills in providing person-centred support, building trust, and responding to individual needs with patience and understanding.
Since joining Hope Housing, Sam has made a significant contribution to the daily support of residents, helping many individuals feel safe, valued, and encouraged as they work towards greater stability and independence. She is known for building positive relationships and creating a warm, welcoming environment where residents feel comfortable and supported.
Her dedication, kindness, and genuine enjoyment of working with people continue to make her a highly valued part of the Hope Housing team.
Ralphael Ijeoma

Support Worker
Ralphael is a valued member of the Hope Housing support team who first joined the organisation on placement before becoming a full-time member of staff. His journey into the role reflects both his commitment and the positive contribution he quickly made to the team.
As a Support Worker, Ralphael works closely with residents, providing tailored support that reflects individual needs and helping people build confidence, stability, and independence. He is known for his calm approach, willingness to listen, and focus on helping residents make positive progress in their daily lives.
His enthusiasm, reliability, and genuine commitment to supporting others make him an important part of Hope Housing’s person-centred approach, helping residents feel encouraged and supported as they move forward.
Nicky White

Support Worker
Nicky is one of Hope Housing’s dedicated Support Workers, committed to helping residents build confidence, develop independence, and move positively towards their future goals. She is passionate about empowering people to recognise their strengths and take practical steps forward in their own journeys.
Before joining the team as a permanent member of staff, Nicky volunteered with Hope Housing for many years, bringing valuable experience, commitment, and a strong understanding of the organisation’s values into her role. Her long-standing connection with the service reflects her genuine dedication to making a positive difference in people’s lives.
Working on Thursdays and Fridays, Nicky provides additional support alongside the wider support team, helping to strengthen day-to-day service delivery and offering valuable assistance with resident caseloads. Her flexible and supportive approach helps ensure residents continue to receive consistent encouragement and practical guidance when they need it most.
Tamara Crow

Support Worker
Tamara is a valued member of the Hope Housing support team, working closely with residents to provide day-to-day encouragement, practical guidance, and consistent support. As a Support Worker, she helps individuals build confidence, develop independence, and work towards positive personal goals within a safe and structured environment.
Her role involves supporting residents with daily routines, promoting wellbeing, and helping individuals engage with the wider opportunities available through Hope Housing, including activities, appointments, and personal development. Through a calm and supportive approach, Tamara helps create trusting relationships that encourage progress and stability.
James Cooper

Health and Wellbeing Coach
James is a dedicated and compassionate Health and Wellbeing Coach who is committed to helping individuals feel valued, respected, and empowered in their daily lives. Drawing on lived experience and genuine empathy, he builds strong, trusting relationships and supports people to improve confidence, wellbeing, and independence.
He encourages people to focus on both their physical and emotional wellbeing, recognising that positive change often begins with small, achievable steps. Through encouragement, practical support, and consistency, James helps individuals develop healthier routines, build resilience, and recognise their own potential.
Outside of work, James has a strong passion for sport and personal challenge. He recently completed a Half Ironman — an achievement that reflects resilience, determination, and self-belief. These qualities naturally shape his approach, inspiring others to set meaningful goals, stay motivated, and celebrate every stage of progress.self-belief. These qualities shape their approach to support, encouraging others to recognise their strengths, set meaningful goals, and celebrate every step forward.
Nelida Evans

Education and Training Support Worker
Nelida plays an important role in supporting residents to develop confidence in learning and personal progression through education and training. As Education and Training Support Worker, she helps individuals strengthen key skills in areas such as Maths and English, creating opportunities for residents to improve their confidence and work towards future goals.
With a patient, encouraging, and supportive approach, Nelida creates a positive learning environment where people feel comfortable developing new skills at their own pace. Her work helps residents build confidence, achieve qualifications, and take meaningful steps towards education, training, volunteering, or employment.
By focusing on individual strengths and steady progress, she helps people recognise their potential and develop practical foundations for greater independence and future opportunities
Sue Forward

Counsellor
Sue is a Counsellor at Hope Housing, providing one-to-one support to residents in a safe, confidential, and compassionate environment. With a calm, person-centred approach, she helps individuals work through challenges, build resilience, and improve their emotional wellbeing, supporting residents on their journey towards confidence, stability, and independence.

Operations & Administration Team

Tom Reddington

Administrator
Tom has been part of Hope Housing for over 17 years and is often described as the font of all knowledge within the organisation, with a deep understanding of both its history and day-to-day operations. He plays a central role behind the scenes, supporting the Director of Services while helping to ensure the charity runs smoothly and efficiently.
His responsibilities cover a wide range of administrative and organisational tasks, including maintaining the organisation’s database, updating the website and promotional materials, writing reports, and supporting internal systems that help keep services running effectively. Tom also plays an important role in ensuring that Hope Housing’s systems and records remain compliant with ISO 9001:2015 quality management standards.
With extensive experience, strong organisational skills, and a detailed understanding of the organisation’s work, Tom provides essential support across many areas of the service, helping the wider team deliver safe, consistent, and effective support to residents every day.
Renata

Receptionist
Renata joined Hope Housing in January 2025 as Receptionist and plays an important role as the first point of contact for residents, visitors, and professionals accessing the service. Whether welcoming people through the door or answering the main phone line, she helps create a warm and positive first impression, ensuring people feel acknowledged, supported, and at ease.
She supports the day-to-day running of the office by managing enquiries, assisting staff, and helping communication flow smoothly across the organisation. Her calm, approachable manner and positive attitude make her a valued part of the team and an important presence within the daily life of Hope Housing.
Known for her colourful and often wonderfully whacky dress sense, Renata also brings a strong sense of personality to reception, adding warmth, individuality, and energy to the environment each day.
Lucy Fatania

PA to CEO and Director of Services
Lucy joined Hope Housing in May 2025 and plays an important role in supporting the leadership team and helping the organisation move forward effectively. As PA to the CEO and Director of Services, she helps ensure that key priorities are coordinated, communication is maintained, and both Lisa and Julie remain fully informed and supported in their responsibilities across the charity and wider community.
Her role is an important part of the day-to-day running of Hope Housing, helping to manage multiple tasks, organise priorities, and support the smooth coordination of operational and strategic work across the organisation.
Lucy is a mother of three and brings strong experience in managing complex responsibilities, having previously run her own business and worked as a Senior Video Editor at Daily Express. Her ability to balance multiple projects, combined with a positive and proactive approach, makes her a valued part of the team. Her passion for supporting Hope Housing’s continued success is clear in the commitment she brings each day.

Finance & Funding Team

Mariam Osman

Funding Manager
Mariam plays an important role in helping turn ideas into opportunities, developing funding bids and business cases that support the growth and future direction of Hope Housing. She works closely with the organisation’s aims and priorities, translating service development ideas into strong proposals for funders and presenting clear cases for investment.
With over fifteen years of experience in the charity sector, Mariam brings extensive knowledge of fundraising and strategic development. She has been fortunate to work across a wide range of funding streams throughout her career and has gained valuable experience from both sides of the process — from securing funding to being involved in awarding funds.
Her broad understanding of what funders look for helps ensure applications are thoughtful, realistic, and focused on creating lasting impact. This experience supports Hope Housing in continuing to grow services, strengthen opportunities, and develop projects that make a real difference to people’s lives.
Elena Wellen

Accounts Manager
Elena joined Hope Housing in May 2023 as Accounts Manager, bringing valuable expertise in financial management and a strong understanding of the importance of robust financial systems within a growing organisation.
In her role, she oversees the financial operations of Hope Housing, helping to ensure accuracy across accounting processes, budget management, and financial reporting. Her work plays an important part in supporting the organisation’s sustainability, enabling services to continue developing while maintaining strong financial oversight.
Elena’s attention to detail and structured approach help provide a solid financial foundation for the organisation, supporting both day-to-day operations and long-term planning. Her role is central to ensuring Hope Housing can continue delivering safe, effective, and person-centred support to those who need it most.
Teela Liberty-Spark

Purchase Ledger Clerk / Housing Benefit
Teela plays an important role in supporting the financial and day-to-day administrative systems within Hope Housing. As Purchase Ledger Clerk, she helps ensure financial processes run smoothly and accurately, while also providing valuable support with Housing Benefit matters, helping residents and the organisation navigate an important part of tenancy sustainability.
Her work requires attention to detail, consistency, and a practical understanding of how financial systems support wider service delivery. Alongside her office-based responsibilities, Teela also contributes directly to resident wellbeing by helping deliver cooking classes, creating opportunities for residents to build confidence, learn practical skills, and enjoy positive shared experiences.
Her ability to support both the operational and community side of Hope Housing reflects the flexible and person-centred approach that is central to the organisation’s work.

Maintenance Team

Kieran Feltham

Maintenance Manager
Kieran plays an important role as Maintenance Manager at Hope Housing, helping to ensure that properties remain safe, well-maintained, and welcoming for residents. His work supports the day-to-day running of accommodation across the organisation, contributing to an environment where residents can feel secure and settled.
With a practical, hands-on approach and strong problem-solving skills, Kieran responds to the day-to-day maintenance needs of properties quickly and effectively, helping to keep accommodation running smoothly and safely.
His role is an important part of supporting resident wellbeing, as a safe and well-maintained environment provides the foundation for stability, comfort, and positive progress.
Rob Turner

Maintenance Operative
Rob is part of the maintenance team at Hope Housing, helping to ensure properties remain safe, clean, and in good working order for residents. His role supports the day-to-day upkeep of accommodation across the organisation, contributing to a safe and comfortable environment for those living within the service.
With a reliable and practical hands-on approach, Rob assists with a wide range of maintenance tasks, helping to keep properties running smoothly and responding to everyday maintenance needs as they arise.
His work plays an important part in maintaining the quality of accommodation and supporting the stable, welcoming environment that is central to Hope Housing’s approach.
Daniel Aymer

Maintenance Operative
Daniel is a member of the maintenance team at Hope Housing, helping to support the upkeep and repair of properties across the organisation to ensure residents live in a safe, comfortable, and welcoming environment.
With a practical and hands-on approach, he assists with day-to-day maintenance tasks, responds to property needs, and helps keep accommodation running smoothly. His work contributes to the overall quality and safety of the homes provided, supporting the stable environment that is central to Hope Housing’s service.
By helping maintain well-functioning accommodation, Daniel plays an important part in creating the conditions that support resident wellbeing and day-to-day stability.