Make a Complaint

At Hope Housing, we are committed to providing high-quality services and treating everyone with dignity, fairness and respect. If you are unhappy with any aspect of our service, we want to hear from you. We take all complaints seriously and view them as an opportunity to learn, improve and ensure that the people we support receive the best possible service. Raising a complaint will not affect the support you receive from Hope Housing. All complaints are handled fairly, confidentially and in line with our Complaints Procedure. We will listen to your concerns, investigate them appropriately and work towards a fair resolution.

Before submitting a complaint: We encourage residents to speak with their Support Worker where possible. Many concerns can be resolved quickly through informal discussion. If this is not possible, your complaint will be handled in accordance with our Complaints Procedure.

If you need help completing this form, a member of staff, advocate, family member or professional can assist you.

We are committed to listening, learning and improving our services.