Housing: 01202 312231
Fundraising: 01202 556272

Dedicated Support

Steve 27, found himself homeless after losing his job due to mental health issues. Steve engaged with support and counselling and is now working part time.

Support Workers

At Hope we are very proud of our team of highly trained and experienced Counsellors and Support Workers. They are a team of compassionate and nonjudgmental experts who work with our clients to help them overcome their often complex issues.

Between them, they have over 80 years of experience of working with vulnerable adults and children, so they have the knowledge and training to guide and help clients navigate almost any situation.


The team is headed up by Lisa, who is the Support Manager, having worked at Hope for over 10 years.

A trained Counsellor, she has extensive experience in working with children and adults and is competent in areas of homelessness bereavement, eating disorders, substance misuse, relationships and trauma.


Jacqui is also a qualified Counsellor and worked in the probation service and in drug treatment centres for many years.

A deep understanding of criminal justice, probation and addiction is combined with competency in mental health, trauma, homelessness, relationship issues, etc.


Ed has worked in social care for over 12 years.

He has special experience in those with learning disabilities, abuse, trauma, young people in care, emotional and behavioural issues, drugs, alcohol and gang culture.


Alan has worked in social housing for over 17 years and is extremely competent in areas of homelessness, alcohol and drug misuse, mental health, crime, abuse and trauma.

Alan is also our Health and Wellbeing Officer, who mentors and coaches our clients to optimum mental and physical health and wellbeing.


Will has just joined us as a Support Worker Volunteer.

He is doing his master degree. He volunteered for Hope for three months then we hired him. 

Our vision

At Hope, our vision is to empower our clients to create a life they feel in control of, becoming free from addictions and negative behaviours. 

We believe that by providing a safe and stable home environment, our clients can rebuild their lives; our provision of support is wholly geared towards this vision. 

One to one sessions

Each client attends a weekly one to one session with a dedicated Support Worker, who is also on hand on a daily basis in person or on the phone to deal with any issues or crises that may arise.

During these sessions, our Support Workers work around a range of topics that clients might be facing. Their role is to coach and encourage them to navigate any obstacles that they might be facing. This might include helping them to maintain their tenancy with us through working inside our housing guidelines for living, keeping their room clean and tidy, keeping on top of service charge payments, moderating any negative behaviours, budgeting, jobs, training opportunities and ensuring that they stay on top of any letters or forms that have to be filled in.

We also use these sessions to keep a check on their health, diet and wellbeing and address any concerns that they might have. We will always coach and motivate them to maintain their abstinence and encourage them to get help and support from external agencies where necessary, such as mental health or addiction organisations.

Group support

Building on the work done in the one to one sessions.

We have 6 regular groups that we run in-house, which provide an environment where clients can explore various issues in a confidential, nonjudgmental setting with their peer group. These groups include Alcohol Recovery, Money Management and Debt Recovery and Mindfulness.