Housing: 01202 312231
Fundraising: 01202 556272

Dedicated Support

'Have great hopes and dare to go all out for them. Have great dreams and dare to live them. Have tremendous expectations and believe in them'

What does a support worker do?

A support worker is someone who looks after the well-being of people in their daily lives. They help people living with different physical disabilities and mental health needs to live their lives more independently and support them to reach their potential by providing both physical and emotional support. The role of a support worker is so varied - each person has unique needs, which makes the job unique too. The role is primarily focused on enabling and supporting people to live their lives as independently as they can. At Hope Housing we support people with a diverse range of needs, including learning disabilities, autism, physical disabilities, acquired brain injuries and mental health needs.

As a support worker, our staff may find themselves working in a number of settings and they have to be adaptable and open minded to every situation.

Do you need support?

If you need help and support, please do not hesitate to reach out to us. We are here for all our residents and we operate an open door policy.

Pop into reception during opening hours to speak to a member of the team. 

Our Vision

At Hope, our vision is to empower our clients to create a life they feel in control of, becoming free from addictions and negative behaviours. 

We believe that by providing a safe and stable home environment, our clients can rebuild their lives; our provision of support is wholly geared towards this vision.  One of our success stories we are proud to share is Steve 27, found himself homeless after losing his job due to mental health issues. Steve engaged with support and counselling and is now working part time.

One to one sessions

Each client attends a weekly one to one session with a dedicated Support Worker, who is also on hand on a daily basis in person or on the phone to deal with any issues or crises that may arise.

During these sessions, our Support Workers work around a range of topics that clients might be facing. Their role is to coach and encourage them to navigate any obstacles that they might be facing. This might include helping them to maintain their tenancy with us through working inside our housing guidelines for living, keeping their room clean and tidy, keeping on top of service charge payments, moderating any negative behaviours, budgeting, jobs, training opportunities and ensuring that they stay on top of any letters or forms that have to be filled in.

We also use these sessions to keep a check on their health, diet and wellbeing and address any concerns that they might have. We will always coach and motivate them to maintain their abstinence and encourage them to get help and support from external agencies where necessary, such as mental health or addiction organisations.

Group support

Building on the work done in the one to one sessions.

We have 6 regular groups that we run in-house, which provide an environment where clients can explore various issues in a confidential, nonjudgmental setting with their peer group. These groups include Alcohol Recovery, Money Management and Debt Recovery and Mindfulness.

What are the responsibilities of a support worker?


There are many roles and responsibilities of a support worker, including:

  • Providing physical support which may include helping with household tasks and personal care.
  • Providing emotional support for an individual and their families.
  • Supporting and helping with health care needs, including routine checks or administrating medication.
  • Encouraging and supporting the development of personal skills through hobbies and interests.
  • Teaching life skills, such as shopping, using public transport and paying for bills.
  • Working with other healthcare professionals to ensure that all care needs meet the highest possible standards.

Support workers also help the people they support to form meaningful connections. This could be by aiding them in their hobbies and interests, connecting them with suitable community groups, enabling them to attend college or encouraging them to develop a new life skill such as cooking or money management. To achieve this, understanding how the person communicates and their likes and dislikes is an important part of the job.